Terms & Conditions
By accessing or using this Website, you agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable Malaysian laws, including the Consumer Protection Act 1999 and Food Act 1983. If you do not agree, you must cease using the Website immediately.
1. PURPOSE OF THE WEBSITE
The Website does not facilitate direct purchases. It is solely for displaying product information, descriptions, and indicative prices of health foods, supplements, and related items. To purchase a product, customers must contact us via:
No binding contract is formed until we confirm acceptance of your order in writing (e.g., via email or invoice).
2. USER OBLIGATIONS
You agree to:
- Use the Website for lawful purposes only (e.g., non-commercial research).
- Not modify, copy, or distribute any content without our written permission.
- Provide accurate contact and payment information when requesting purchases.
- Not impersonate others or engage in fraudulent activities.
3. PRODUCT INFORMATION & PRICING
3.1 Indicative Nature of Content
- Product descriptions, images, and prices are subject to change without notice and may not reflect the latest updates.
- We reserve the right to correct errors (e.g., typographical, pricing) at any time.
3.2 Halal Compliance
All products labeled as halal comply with the Malaysian Halal Food Standards (MS 1500:2019). For non-halal products, this is explicitly stated on the Website.
3.3 No Offer to Sell
The display of products is an invitation to treat, not a legally binding offer. A contract is formed only when:
- You submit a purchase request (your “offer”), and
- We confirm acceptance in writing, including final pricing, delivery terms, and payment instructions.
4. PURCHASE PROCESS
- Contact Us: Express interest in a product via Contact Us, specifying details (e.g., quantity, delivery address).
- Order Confirmation: We will respond with:
- Product availability,
- Final price (including taxes, shipping, and handling fees),
- Payment methods (e.g., bank transfer, credit card),
- Delivery timelines.
- Payment: Full payment must be made before dispatch.
- Delivery: Products will be shipped to the address provided.
5. RETURN & REFUND POLICY
This policy complies with the Consumer Protection Act 1999 and addresses the unique nature of health food products (e.g., shelf life, hygiene).
5.1 Eligibility for Returns
We accept returns if:
- The product is defective (e.g., damaged, expired, or not as described on the Website).
- The product is returned within 7 days of delivery (or 30 days for major defects, as defined by the CPA).
- The product is in its original condition, unused, and in original packaging (with seals/labels intact), unless defective.
5.2 Non-Returnable Items
Items are not eligible for return if:
- They are perishable (e.g., food with short expiry dates, opened supplements).
- They are customized or personalized (e.g., tailored meal plans).
- They were damaged due to customer misuse or improper storage.
5.3 Return Process
- Notify Us: Contact Us within the return period, providing your order number and reason for return.
- Return Authorization: We will issue a return authorization and provide shipping instructions.
- Return Shipping:
- Defective Items: We will reimburse reasonable return shipping costs (proof required).
- Non-Defective Returns: You bear the cost of return shipping.
- Inspection & Refund:
- If approved, we will:
- Replace the defective product (if available),
- Refund the full purchase price (including original shipping fees for defective items), or
- Offer store credit (if mutually agreed).
- Refunds will be processed within 14 days via the original payment method.
- If approved, we will:
5.4 Exceptions for Health Products
- Supplements/Medicines: Returns for unopened, non-defective supplements are not permitted due to hygiene regulations.
- Expired Products: Products must be returned before expiry to qualify for a refund.
6. INTELLECTUAL PROPERTY
All content on the Website (text, images, logos, product designs) is owned by STP Health Foods Sdn Bhd or its licensors. You may not use, reproduce, or distribute this content without our written permission.
7. LIMITATION OF LIABILITY
- We are not liable for indirect losses (e.g., loss of profits, health issues arising from improper use).
- Our total liability for direct losses (e.g., defective products) is limited to the purchase price.
- Nothing in these Terms excludes liability for:
- Death or personal injury caused by our negligence,
- Fraud, or
- Breaches of the Consumer Protection Act 1999.
8. INDEMNIFICATION
You agree to indemnify and hold STP Health Foods Sdn Bhd harmless from any claims, losses, or damages arising from your misuse of the Website or breach of these Terms.
9. THIRD-PARTY LINKS
The Website may link to third-party sites. We do not endorse or control these sites and are not liable for their content.
10. GOVERNING LAW & JURISDICTION
These Terms are governed by Malaysian law. Disputes will be resolved exclusively by the courts of Malaysia.
11. CHANGES TO TERMS
We may update these Terms at any time. Changes will be posted on the Website with an updated effective date. Your continued use after changes constitutes acceptance.