Privacy Policy

At STP Health Foods Sdn Bhd Malaysia, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make purchases, or interact with our services. By using our site, you agree to the practices described below.

 

1. Information We Collect

We may collect two types of information:

  • Personal Information: Data that identifies you, such as your full name, email address, phone number, shipping/billing addresses, and payment details (e.g., credit/debit card information) when you place an order, create an account, or subscribe to our newsletters.
  • Non-Personal Information: Anonymous data about your interaction with our site, including your IP address, browser type, device details, pages visited, time spent on the site, and referral sources (collected via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders (e.g., shipping products, sending order confirmations).
  • Communicate with you about your purchases, delivery updates, or product-related inquiries.
  • Manage your account (if you create one) and personalize your shopping experience (e.g., showing relevant health food products).
  • Send promotional content (e.g., discounts, new product alerts) only if you opt in to marketing communications.
  • Improve our website, products, and services (e.g., analyzing user behavior to enhance site functionality).
  • Comply with legal obligations (e.g., tax or fraud prevention requirements).

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share data with trusted partners to help us operate our business:

  • Payment Processors: Securely handle payment details (we do not store full card information ourselves).
  • Shipping Providers: To deliver your orders (e.g., courier services).
  • Service Providers: For website maintenance, analytics, or marketing (these parties are contractually obligated to protect your data and use it only for approved purposes).

4. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using encryption (SSL) for online transactions, secure servers, and regular security reviews. While no system is 100% secure, we strive to minimize risks to your data.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate data.
  • Ask for deletion of your data (subject to legal or operational needs).
  • Opt out of marketing communications (via the "unsubscribe" link in emails or by contacting us).
  • Withdraw consent for non-essential data use (e.g., marketing).

6. Cookies and Tracking

Our site uses cookies (small text files) to enhance your experience—for example, remembering your cart items or preferences. You can disable cookies via your browser settings, but this may limit some site features.

7. Children’s Privacy

Our site is not intended for users under 13. We do not knowingly collect data from children under 13. If we become aware of such data, we will delete it promptly.

8. Changes to This Policy

We may update this policy periodically, we encourage you to review it regularly